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Westgate Smoky Mountain Resort & Spa - Gatlinburg

ex. Westgate Smoky Mountain Resort

915 Westgate Resorts Road, Gatlinburg, Tennessee, United States, 37738  show map
 3 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Westgate Smoky Mountain Resort & Spa - Gatlinburg

Paid Wi-Fi
Free parking
24-hour services

Late check-in/ -out

24-hour reception

24-hour room service

24-hour security

Babysitting
Swimming pool

Outdoor swimming pool

Indoor swimming pool

Air conditioning
Facilities for kids

Game room

Children's play area

Kids club

Cots

Ski facilities

Ski storage

Ski to door

Verified Reviews:

  • Good breakfast - Good gym - We definitely will return
  • Tv was old - Comfortable beds - There is a gas fireplace
  • Staff was friendly - Helpful service - Close to everything
  • Ac not working - Lovely view of the mountains - Would highly recommend
  • Bathroom was spacious - Room was very nice - Large pool

Overview

Westgate Smoky Mountain Resort & Spaoffers an ideal location in a business area of Gatlinburg. The hotel was opened in 2000 and remains an example of antique architecture in Gatlinburg ever since.

The venue is 14 km away from Gatlinburg. The property is set a 30-minute stroll from Gatlinburg center.

Welcoming guests with a night club, an aqua park and a swimming pool, the hotel is placed next to a theme park and an oceanarium.

Mc Ghee Tyson airport is about 50 minutes by car.

Rooms

Westgate Smoky Mountain Resort & Spa is a cozy hotel of 4 floors featuring non-smoking rooms that come with an in-room safe, wireless internet, pay TV, a kitchen and a fireplace as well as a microwave, coffee/tea makers and a fridge. Guests will enjoy a view of Smoky Mountains from their rooms. Bathrooms with a shower, a hairdryer and terry bathrobes are featured in every room.

Eat & Drink

The award-winning bar serves a selection of tea and coffee. Guests can dine at the dessert Westgate Smokehouse Grill, which is about 50 meters away.

Services

A safe deposit box, a hairdresser and a lift together with a business center, a conference room and a catering service are offered.

Relax

Cribs, a playroom and a playground are available for children. Such activities as horse riding, lawn tennis and table tennis are also provided.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Public parking is possible on site for free.

Year renovated:   2011.  Number of floors:   4.  Number of rooms:   765.

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Facilities

General

  • Non-smoking rooms
  • Paid Wi-Fi
  • Free parking
  • Free on-site car park
  • Safe deposit box
  • 24-hour reception
  • Late check-in/ -out
  • Express check-in/ -out
  • Pets allowed for a fee
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Children are welcome
  • Ski to door
  • Ski storage
  • Lift
  • ATM/Cash machine
  • Hairdresser
  • Beauty salon
  • Exterior corridors
  • Fireplace
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness centre
  • Aqua fitness
  • Horseback riding
  • Tennis court
  • Golf course
  • Table tennis

Services

  • Airport shuttle
  • 24-hour room service
  • Laundry
  • Tours/Ticket assistance
  • Wake up service
  • Shops/Commercial services

Dining

  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Bar/ Lounge area
  • Catering service
  • Buffet breakfast

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Printers
  • Fax/Photocopying

Children

  • Cots
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Indoor swimming pool
  • Outdoor swimming pool
  • Casino
  • Aqua park
  • Live entertainment
  • Night club
  • Barbeque grills
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage

Room features

  • Air conditioning
  • Individual heating
  • In-room safe
  • Connecting rooms
  • Living room
  • Sitting area
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer on request
  • Washing machine
  • Room toiletries

Self-catering

  • Kitchen
  • Refrigerator
  • Microwave
  • Dishwasher
  • Cooker
  • Cookware/ Kitchen utensils

Media

  • Cable/ Satellite television
  • International calls
  • Direct dial telephone
  • Plug adaptor
  • VCR
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 4 pm FREE
Check-out until 10 am FREE

Children and extra beds

Maximum capacity of extra beds in a room is 1. 

Pets

Pets are allowed on request.

How to reach hotel

hotel Westgate Smoky Mountain Resort & Spa - Gatlinburg Gatlinburg location
Show big map »

Hotel Address:

915 Westgate Resorts Road, Gatlinburg, Tennessee, United States, 37738

Get directions
Airports
Restaurants
  • Westgate Smokehouse Grill
    100 ft
  • Eight Gables Inn (cuisine: American)
    800 ft
Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  10 am
  • Year renovated:
    2011
  • Number of floors:
    4
  • Number of rooms:
    765

Rooms and availability

Queen Studio
  • Max occupancy:

    4 persons

  • Bed type:

    1 Queen-size bed

  • Check Prices
  • Room Facilities:
    • Private bathroom
    • + More
  • General:Work desk
  • Seating area
  • Bathroom:Bathtub/shower combination
  • Hair dryer
  • Dining:Coffee/tea maker
  • Kitchenette
  • Microwave
  • Mini-refrigerator
  • Media:DVD player

Westgate Smoky Mountain Resort & Spa Location

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Local attractions

  • Gatlinburg Space Needle1.5 mi
    115 Historic Nature Trl
  • The Old Mill4.4 mi
    175 Old Mill Avenue at Traffic Light #7
  • The Island in Pigeon Forge5.8 mi
    131 Island Dr
  • Dollywood4.4 mi
    2700 Dollywood Parks Boulevard
  • Pigeon Forge Factory Outlet5.4 mi
    2850 Parkway

Restaurants nearby

  • Westgate Smokehouse Grill100 ft

    Address: 915 Westgate Resorts Road
    Phone: (865) 430-5102

    58% likes this, based on 121 reviews

  • Wendy's2300 ft

    Address: On the Parkway
    Phone: 436-9181

  • Eight Gables Inn800 ft

    Address: 219 North Mountain Trail
    Phone: 865/430-3344

    91% likes this, based on 34 reviews
    Cuisine: American
    Price Range: USD 0 - USD 40

  • Mountaineer Kandy Kitchen2500 ft

    Address: 101 Parkway #8
    Phone: (865) 436-5078

    77% likes this, based on 38 reviews

Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  10 am
  • Year renovated:
    2011
  • Number of floors:
    4
  • Number of rooms:
    765

Westgate Smoky Mountain Resort & Spa Reviews

Guest reviews are submitted by our customers after their stay at Westgate Smoky Mountain Resort & Spa

6.8
Very goodBased on56 reviews

Guest reviews

  • Family with children
    10.0

    The resort is very nice. All the staff is very helpful and sweet.

    Just beware that the Wild Bear Falls water park is not included with your stay at this resort. For 4 people we had to pay an extra $95 to get into the water park.

  • Family with children
    9.6

    Beautiful rooms, wish I had known we had a choice to have a balcony or not, because my husband was disappointed that we did not. Wonderfully friendly staff each were always eager to help. Kids loved being able to ride the golf carts with the staff. Wish the water park was a tad more affordable to resort guests, possibly offered as part of booking package. We loved it a will return soon, at the rate you all are growing your going to have to build a pool and playground at the top for those of us who are lucky enough to stay that close to heaven!! Thanks again for a wonderful anniversary weekend away!!

  • Family with children
    4.6

    They did not tell us that everything on the resort cost you extra money, like swimming at the indoor water sight. My children were very disapointed, so was my budget!!!!

  • Group of friends
    6.6

    I was impressed with check-in and facility. However, when taken to my room I was disappointed. Our luggage was taken to room via golf cart. The parking was not reasonably accessible to our room. This was quite difficult to walk with a fairly steep incline. The room was clean and adequate, but not considered resort, spa like to me. The couch let out to a very uncomfortable bed. the bathroom had a very foul sewer odor noted. I was not impressed with the fact that we were asked to strip our linens and empty our garbage. I could have paid much less and received better services in regards to this. Possibly the larger rooms are more elaborate, but I was not impressed. The water park had additional charges as well. Staff was friendly and efficient. The facility is very nicely located to Pigeon Forge and Gatlinburg.

  • Couple
    9.6

    It was much nicer than expected! Really nice location right in the middle of Gatlinburg and Pigeon Forge, with a breathtaking view from the top of the hotel. Staff were really helpful.

    The studio room (best price) did not have any kind of view or porch from the room.

  • Family with children
    8.2

    The place is beautiful and very comfortable with many lots to offer in food and entertainment.

    The staff checking in and out was not friendly. There was a misunderstanding about the number of villas that we rented through Booked.net. The staff was rude and refused to let us speak to explain what was plainly written on our reservation. We had to call Booked.net that in turn had to call the front desk to get our problem resolved. When checking out the staff did not ask about our stay or thank us for choosing your resort. It was not the fault of your business but we had a what sounded like a herd of elephants above us. They were extremely loud all hours of the day and night. Also, someone around us had a dog that barked a lot.

  • Group of friends
    10.0

    We have stayed before at this resort and really enjoy the comfort of our rooms This resort has always exceded our expectations and that of our friends that we bring along.

    This time when we stayed we had a very noisy family staying above us and the resort security would do nothing other than ask them to be quite, they would for about 15min. then start right back up. it was very hard to get any sleep. This was the only problem we have ever had with this resort.

  • Older travelers
    7.4

    The room was very spacious and comfortable. It was also convenient to have the transportation available to go where you needed without driving.

    We stayed 3 days and our towels were running out so we had to use the pool towels. This was not a major problem because we did not use the pool facilities. If we had, it could have created a problem. I also would have requested a room with a view if I had known more about the location. The resort had Wi-Fi service but we were not furnished with a password to take advantage of this and I think there was also an additional fee for this if we had been given a password.

  • Family with children
    7.8

    It was comfortable, and well ran.

    I like to grill using charcoal, and their were no charcoal grills. I think if you half and half.

  • Family with children
    10.0

    Everyone was very friendly, answered my questions.love all the security, beautiful layout.all the extra aminities that u have.would recommend to anyone.my family enjoyed the one night we stayed and is already planning to come back in june for a longer stay.thanks

  • Family with children
    5.4

    the room was spacious and clean. Waterpark is awesome, but overpriced.

    Too far from Hotel Lobby, no cleaning service (at checkout you had to do most of the cleaning). They were paving the parking lot during our entire 3 stay visit, at one point blocking my car in. The next day I was asked to move my car to a far away location so that paving could continue. I was by myself with my two small children, so carrying the luggage was very cumbersome. Was never asked upon checkout "How was your stay"

  • Older travelers
    10.0

    Staff was very attentive and efficient when needed. Awesome mountain views. Excellent room service with great food that was reasonable in cost. Grocery store available onside. Will definitely stay again soon!!!!

    Cabins had thin insulation and could hear other families above us.

  • Family with children
    8.2

    The room was very nice and cozy. We really enjoyed it.

    It was a little bit more expensive then I thought it would be.

  • Older travelers
    7.4

    Location

    Check in was slow. Confusion when Debit card refused on Booked.net

  • Couple
    4.2

    The close proximity to Gatlinburg.

    Noise level in rooms, lack of cleanliness of room, non-caring attitude of staff, lack of view, misrepresentation of room type by Westgate resort website, lack of outdoor space, and lack of comfort.

How to reach hotel

hotel Westgate Smoky Mountain Resort & Spa - Gatlinburg Gatlinburg location
Show big map »

Hotel Address:

915 Westgate Resorts Road, Gatlinburg, Tennessee, United States, 37738

Get directions
Airports
Restaurants
  • Westgate Smokehouse Grill
    100 ft
  • Eight Gables Inn (cuisine: American)
    800 ft
Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  10 am
  • Year renovated:
    2011
  • Number of floors:
    4
  • Number of rooms:
    765