Westgate Smoky Mountain Resort - Gatlinburg

915 Westgate Resorts Road, Gatlinburg, TN, United States, 37738show map
Check rooms and rates
Get Prices
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room
Highlights
Overview

Featuring terrace views, the 4-storey Westgate Smoky Mountain Resort is located steps away from Great Smoky Mountains National Park. The hotel opened its doors in 2000 and was remodeled in 2011. This 3-star hotel also offers a safe deposit box, a beauty salon and a hairdresser.

This world-class hotel, in in the heart of Gatlinburg, is a few blocks from parks and nature trails. Gatlinburg Space Needle is 2.4 km from the property.

The hotel is within walking distance of Tsali Monument as well as an oceanarium, restaurants and entertainment venues.

Westgate Smoky Mountain Resort is about 20 minutes drive away from Gatlinburg airport.

Rooms

For your comfort, you will find pay TV, a coffee maker and a work desk. Guests can enjoy a stunning view of Smoky Mountains from their rooms. They also feature a microwave and a fridge.

Eat & Drink

The 24-hour restaurant serves seasonal cuisine. Guests can have fun at the relaxing bar, offering a variety of coffee, beers and tea and snacks and ice cream. Westgate Smokehouse Grill and Eight Gables Inn are located within 50 meters away.

Services

The hotel features a business centre, a conference centre and a photocopier for guests traveling on business.

Relax

Guests with children can use babysitting, a playroom and a playground available on site. The property provides a gym area, aqua fitness and a fitness centre along with horse riding, golf and table tennis.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Public parking is possible on site for free.

Year renovated:   2011.  Number of floors:   4.  Number of rooms:   765.

+ More- Less
Facilities
Paid Wi-Fi
Free parking
24-hour services

Late check-in/ -out

24-hour check-in

24-hour reception

24-hour security

Babysitting

Babysitting/Child services

Swimming pool

Outdoor swimming pool

Indoor swimming pool

Air conditioning
Facilities for kids

Game room

Children's play area

Kids club

Cots

Ski facilities

Ski storage

Ski to door

Sports & Fitness

  • Fitness centre
  • Aqua fitness
  • Horseback riding
  • Tennis court
  • Golf course
  • Table tennis

Services

  • Airport shuttle
  • Room service
  • Car rental
  • Laundry
  • Tours/Ticket assistance
  • Wake up service
  • Shops/Commercial services

Dining

  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Bar/ Lounge area
  • Catering service

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Printers
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Indoor swimming pool
  • Outdoor swimming pool
  • Aqua park
  • Live entertainment
  • Night club
  • Barbeque grills
  • Spa & wellness centre
  • Sauna
  • Steam room
  • Jacuzzi
  • Massage
  • Library

Room features

  • Air conditioning
  • Individual heating
  • In-room safe
  • Connecting rooms
  • Living room
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer on request
  • Washing machine
  • Room toiletries

Self-catering

  • Kitchen
  • Refrigerator
  • Microwave
  • Dishwasher
  • Cooker
  • Cookware/ Kitchen utensils

Media

  • Cable/ Satellite television
  • International calls
  • Direct dial telephone
  • Plug adaptor
  • VCR
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor
+ More- Less
Good to know
Check-infrom 16:00-23:59FREECheck-outuntil 10 amFREE
Children & extra bedsMaximum capacity of extra beds in a room is 1. 
PetsPets are allowed on request.
Cancellation
+ More- Less
+ More- Less

Rooms and availability

+ More- Less
Location
  • Nearby
  • Restaurants
  • City landmarks
Cooter's PlaceCooter's Place3300 ft
Wild Bear Falls Indoor WaterparkWild Bear Falls Indoor Waterpark400 ft
+ More- Less
Westgate Smokehouse GrillWestgate Smokehouse Grill100 ft915 Westgate Resorts Road
Eight Gables InnEight Gables Inn800 ft219 North Mountain Trail
Wendy'sWendy's2300 ftOn the Parkway
Mountaineer Kandy KitchenMountaineer Kandy Kitchen2500 ft101 Parkway #8
+ More- Less
Dinosaur GolfDinosaur Golf3700 ft
Hillbilly GolfHillbilly Golf1.1 mi
Camp Thunder Fun CtrCamp Thunder Fun Ctr1.2 mi
Gatlinburg Theme ParkGatlinburg Theme Park1.2 mi
Earthquake the RideEarthquake the Ride1.3 mi
Fannie Farkle's AmusementFannie Farkle's Amusement1.3 mi
Fort FunFort Fun1.3 mi
MC Carter's Riding Stables IncMC Carter's Riding Stables Inc3.0 mi
Guinness World Records MuseumGuinness World Records Museum1.2 mi
Gatlinburg Space NeedleGatlinburg Space Needle1.5 mi115 Historic Nature Trl
DollywoodDollywood4.4 mi2700 Dollywood Parks Boulevard
The Old MillThe Old Mill4.4 mi175 Old Mill Avenue at Traffic Light #7
Pigeon Forge Factory OutletPigeon Forge Factory Outlet5.4 mi2850 Parkway
The Island in Pigeon ForgeThe Island in Pigeon Forge5.8 mi131 Island Dr
+ More- Less
Getting around
Airports
Gatlinburg (GKT)8.8 mi
+ More- Less
Reviews
6.8
Very goodBased on  53  reviews
  • 10.0
    Exceptional

    The resort is very nice. All the staff is very helpful and sweet.

    Just beware that the Wild Bear Falls water park is not included with your stay at this resort. For 4 people we had to pay an extra $95 to get into the water park.

  • 9.6
    Exceptional

    Beautiful rooms, wish I had known we had a choice to have a balcony or not, because my husband was disappointed that we did not. Wonderfully friendly staff each were always eager to help. Kids loved being able to ride the golf carts with the staff. Wish the water park was a tad more affordable to resort guests, possibly offered as part of booking package. We loved it a will return soon, at the rate you all are growing your going to have to build a pool and playground at the top for those of us who are lucky enough to stay that close to heaven!! Thanks again for a wonderful anniversary weekend away!!

  • 4.6
    Guest rating

    They did not tell us that everything on the resort cost you extra money, like swimming at the indoor water sight. My children were very disapointed, so was my budget!!!!

  • 6.6
    Good

    I was impressed with check-in and facility. However, when taken to my room I was disappointed. Our luggage was taken to room via golf cart. The parking was not reasonably accessible to our room. This was quite difficult to walk with a fairly steep incline. The room was clean and adequate, but not considered resort, spa like to me. The couch let out to a very uncomfortable bed. the bathroom had a very foul sewer odor noted. I was not impressed with the fact that we were asked to strip our linens and empty our garbage. I could have paid much less and received better services in regards to this. Possibly the larger rooms are more elaborate, but I was not impressed. The water park had additional charges as well. Staff was friendly and efficient. The facility is very nicely located to Pigeon Forge and Gatlinburg.

  • 9.6
    Exceptional

    It was much nicer than expected! Really nice location right in the middle of Gatlinburg and Pigeon Forge, with a breathtaking view from the top of the hotel. Staff were really helpful.

    The studio room (best price) did not have any kind of view or porch from the room.

  • 8.2
    Fabulous

    The place is beautiful and very comfortable with many lots to offer in food and entertainment.

    The staff checking in and out was not friendly. There was a misunderstanding about the number of villas that we rented through Booked.net. The staff was rude and refused to let us speak to explain what was plainly written on our reservation. We had to call Booked.net that in turn had to call the front desk to get our problem resolved. When checking out the staff did not ask about our stay or thank us for choosing your resort. It was not the fault of your business but we had a what sounded like a herd of elephants above us. They were extremely loud all hours of the day and night. Also, someone around us had a dog that barked a lot.

  • 10.0
    Exceptional

    We have stayed before at this resort and really enjoy the comfort of our rooms This resort has always exceded our expectations and that of our friends that we bring along.

    This time when we stayed we had a very noisy family staying above us and the resort security would do nothing other than ask them to be quite, they would for about 15min. then start right back up. it was very hard to get any sleep. This was the only problem we have ever had with this resort.

  • 7.4
    Very good

    The room was very spacious and comfortable. It was also convenient to have the transportation available to go where you needed without driving.

    We stayed 3 days and our towels were running out so we had to use the pool towels. This was not a major problem because we did not use the pool facilities. If we had, it could have created a problem. I also would have requested a room with a view if I had known more about the location. The resort had Wi-Fi service but we were not furnished with a password to take advantage of this and I think there was also an additional fee for this if we had been given a password.

  • 7.8
    Fabulous

    It was comfortable, and well ran.

    I like to grill using charcoal, and their were no charcoal grills. I think if you half and half.

  • 10.0
    Exceptional

    Everyone was very friendly, answered my questions.love all the security, beautiful layout.all the extra aminities that u have.would recommend to anyone.my family enjoyed the one night we stayed and is already planning to come back in june for a longer stay.thanks

  • 5.4
    Guest rating

    the room was spacious and clean. Waterpark is awesome, but overpriced.

    Too far from Hotel Lobby, no cleaning service (at checkout you had to do most of the cleaning). They were paving the parking lot during our entire 3 stay visit, at one point blocking my car in. The next day I was asked to move my car to a far away location so that paving could continue. I was by myself with my two small children, so carrying the luggage was very cumbersome. Was never asked upon checkout "How was your stay"

  • 10.0
    Exceptional

    Staff was very attentive and efficient when needed. Awesome mountain views. Excellent room service with great food that was reasonable in cost. Grocery store available onside. Will definitely stay again soon!!!!

    Cabins had thin insulation and could hear other families above us.

  • 8.2
    Fabulous

    The room was very nice and cozy. We really enjoyed it.

    It was a little bit more expensive then I thought it would be.

  • 7.4
    Very good

    Location

    Check in was slow. Confusion when Debit card refused on Booked.net

  • 4.2
    Guest rating

    The close proximity to Gatlinburg.

    Noise level in rooms, lack of cleanliness of room, non-caring attitude of staff, lack of view, misrepresentation of room type by Westgate resort website, lack of outdoor space, and lack of comfort.

+ More- Less
Highlights
Good to know
Check-infrom 16:00-23:59FREECheck-outuntil 10 amFREE
Children & extra bedsMaximum capacity of extra beds in a room is 1. 
PetsPets are allowed on request.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Gatlinburg (GKT)8.8 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
Select date
Rooms and Guests
2Guests1room