7.0
Very good52 reviews

Westgate Smoky Mountain Resort & Spa - Gatlinburg

Gatlinburg, United States
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1 room2 Guests
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Address
915 Westgate Resort Road, Gatlinburg, Tennessee, United States, 37738
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Overview

Westgate Smoky Mountain Resort is family 3-star accommodation in Gatlinburg in proximity to Wild Bear Falls Water Park. Guests have access to an outdoor heated swimming pool, a gym and free Wi-Fi throughout the venue.

Location

Great Smoky Mountains National Park is 5 minutes’ drive away from this hotel. This property is very close to Wild Bear Falls Indoor Waterpark and 1.5 miles from Ole Smoky Tennessee Moonshine.

Westgate Smoky Mountain Resort is set 47 miles from McGhee Tyson airport.

Rooms

Rooms at Westgate Smoky Mountain Resort feature climate control, a private safe and tea/coffee making equipment. The venue offers a microwave oven, a dishwasher and a fridge in the rooms.

Eat & Drink

The restaurant serves a continental breakfast for the perfect start of your day. Guests can enjoy American meals at Roaring Fork Snack Bar within 5 minutes' walk of the hotel. Guests are welcome to the café bar to relax with a drink.

Leisure

Westgate Smoky Mountain Resort features a fitness center and a hot tub, which are free of charge. Westgate Smoky Mountain Resort also has a playroom and a games room for guests traveling with children.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Public parking is possible on site for free.

Year renovated:   2011.  Number of floors:   4.  Number of rooms:   765.

Former name: Westgate Smoky Mountain Resort

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Facilities
Most popular facilities
Internet

Free internet access

Free parking
24-hour services

Late check-in/ -out

24-hour reception

Babysitting
Swimming pool

Outdoor heated swimming pool

Indoor swimming pool

Air conditioning
Facilities for kids

Game room

Children's play area

Ski facilities

Ski storage

Ski to door

General

  • Internet
  • Free parking
  • 24-hour services
  • Swimming pool
  • Air conditioning
  • Facilities for kids
  • Ski facilities

Sports & Fitness

  • Fitness center
  • Aqua fitness
  • Golf course
  • Table tennis

Services

  • Airport shuttle
  • Room service
  • Laundry
  • Tours/Ticket assistance
  • Wake up service
  • Stores/Commercial services

Dining

  • Continental breakfast
  • Restaurant buffet
  • Cafe
  • Bar/ Lounge area

Business

  • Business center
  • Printers
  • Fax/Photocopying

Children

  • Children's play area
  • Game room

Spa & Leisure

  • Outdoor heated swimming pool
  • Indoor swimming pool
  • Live entertainment
  • BBQ facilities
  • Spa & wellness center
  • Jacuzzi
  • Massage

Room view

  • River view

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Individual heating
  • Living room
  • Sitting area
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • Dining table
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Washing machine
  • Towels
  • Free toiletries

Self-catering

  • Kitchen
  • Refrigerator
  • Microwave
  • Dishwasher
  • Cooker
  • Cookware/ Kitchen utensils

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • International calls
  • Direct dial telephone
  • Plug adaptor
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor
Show all facilitiesHide facilities
Good to know
Check-infrom 16:00-23:59FREECheck-outuntil 10 amFREE
Children & extra bedsAll children0 - 3 yearsExtra bedFREEMaximum capacity of extra beds in a room is 1. 
PetsPets are allowed on request.
+ More- Less

Rooms and availability

Deluxe Private Bathroom Villa
  • Bed options:
    1 King-size bed2 Double beds
  • Max:
    4 persons
  • Private bathroom
  • Balcony
room details
Private Bathroom Villa Mobility accessible
  • Bed options:
    1 King-size bed
  • Max:
    4 persons
  • Private bathroom
  • Balcony
room details
Private Bathroom Studio Villa Mobility accessible
  • Bed options:
    1 Queen-size bed and 1 Double bed
  • Max:
    4 persons
  • Private bathroom
  • Balcony
room details
Two-Bedroom Villa
  • Bed options:
    1 Bed in shared room2 Double beds
  • Max:
    4 persons
  • Non-smoking
room details
One-Bedroom Villa
  • Bed options:
    1 King-size bed
  • Max:
    4 persons
  • Non-smoking
  • Balcony
room details
Studio Villa
  • Bed options:
    1 Queen-size bed
  • Max:
    4 persons
  • Private bathroom
  • Non-smoking
  • Balcony
room details
Deluxe One-Bedroom Villa
  • Bed options:
    1 King-size bed2 Double beds
  • Max:
    4 persons
  • Non-smoking
  • Balcony
room details
Premier Double Room
  • Bed options:
    1 King-size bed
  • Max:
    2 persons
room details
Show 5 more room typesLess
Location
915 Westgate Resort Road, Gatlinburg, Tennessee, United States, 37738
  • City landmarks
  • Nearby
  • Restaurants
915 Westgate Resorts Rd Westgate Smoky Mountain Resort & Spa
Wild Bear Falls Water Park
500 ft
Store
Liquor & Wine of the Smokies
800 ft
1001 Parkway Ste 8
Mountaineer Kandy Kitchen
5.6 mi
Getting around
Airports
McGhee Tyson (TYS) 46.6 mi
Asheville Regional (AVL) 91.4 mi
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Need a shuttle?
You can book a shuttle, once your reservation is complete.
Reviews
7.0
Very good52 reviews
Location7.8
Rooms6.6
Service5.0
Dining5.0
  • 7.0
    Very good

    they had everything we wanted for our holiday, we truly enjoyed rooms and breakfast. just a short distance to wild bear falls water park. special note of thanks to manager.

    VictorCanada, 
  • 10.0
    Perfect

    The resort is very nice. All the staff is very helpful and sweet.

    Just beware that the Wild Bear Falls water park is not included with your stay at this resort. For 4 people we had to pay an extra $95 to get into the water park.

    United States, 
  • 9.6
    Perfect

    Beautiful rooms, wish I had known we had a choice to have a balcony or not, because my husband was disappointed that we did not. Wonderfully friendly staff each were always eager to help. Kids loved being able to ride the golf carts with the staff. Wish the water park was a tad more affordable to resort guests, possibly offered as part of booking package. We loved it a will return soon, at the rate you all are growing your going to have to build a pool and playground at the top for those of us who are lucky enough to stay that close to heaven!! Thanks again for a wonderful anniversary weekend away!!

    United States, 
  • 5.0
    Guest rating

    They did not tell us that everything on the resort cost you extra money, like swimming at the indoor water sight. My children were very disapointed, so was my budget!!!!

    United States, 
  • 6.6
    Nice

    I was impressed with check-in and facility. However, when taken to my room I was disappointed. Our luggage was taken to room via golf cart. The parking was not reasonably accessible to our room. This was quite difficult to walk with a fairly steep incline. The room was clean and adequate, but not considered resort, spa like to me. The couch let out to a very uncomfortable bed. the bathroom had a very foul sewer odor noted. I was not impressed with the fact that we were asked to strip our linens and empty our garbage. I could have paid much less and received better services in regards to this. Possibly the larger rooms are more elaborate, but I was not impressed. The water park had additional charges as well. Staff was friendly and efficient. The facility is very nicely located to Pigeon Forge and Gatlinburg.

    United States, 
  • 9.6
    Perfect

    It was much nicer than expected! Really nice location right in the middle of Gatlinburg and Pigeon Forge, with a breathtaking view from the top of the hotel. Staff were really helpful.

    The studio room (best price) did not have any kind of view or porch from the room.

    United States, 
  • 8.2
    Great

    The place is beautiful and very comfortable with many lots to offer in food and entertainment.

    The staff checking in and out was not friendly. There was a misunderstanding about the number of villas that we rented through Booked.net. The staff was rude and refused to let us speak to explain what was plainly written on our reservation. We had to call Booked.net that in turn had to call the front desk to get our problem resolved. When checking out the staff did not ask about our stay or thank us for choosing your resort. It was not the fault of your business but we had a what sounded like a herd of elephants above us. They were extremely loud all hours of the day and night. Also, someone around us had a dog that barked a lot.

    United States, 
  • 10.0
    Perfect

    We have stayed before at this resort and really enjoy the comfort of our rooms This resort has always exceded our expectations and that of our friends that we bring along.

    This time when we stayed we had a very noisy family staying above us and the resort security would do nothing other than ask them to be quite, they would for about 15min. then start right back up. it was very hard to get any sleep. This was the only problem we have ever had with this resort.

    United States, 
  • 7.4
    Very good

    The room was very spacious and comfortable. It was also convenient to have the transportation available to go where you needed without driving.

    We stayed 3 days and our towels were running out so we had to use the pool towels. This was not a major problem because we did not use the pool facilities. If we had, it could have created a problem. I also would have requested a room with a view if I had known more about the location. The resort had Wi-Fi service but we were not furnished with a password to take advantage of this and I think there was also an additional fee for this if we had been given a password.

    United States, 
  • 7.8
    Very good

    It was comfortable, and well ran.

    I like to grill using charcoal, and their were no charcoal grills. I think if you half and half.

    United States, 
  • 10.0
    Perfect

    Everyone was very friendly, answered my questions.love all the security, beautiful layout.all the extra aminities that u have.would recommend to anyone.my family enjoyed the one night we stayed and is already planning to come back in june for a longer stay.thanks

    United States, 
  • 5.4
    Guest rating

    the room was spacious and clean. Waterpark is awesome, but overpriced.

    Too far from Hotel Lobby, no cleaning service (at checkout you had to do most of the cleaning). They were paving the parking lot during our entire 3 stay visit, at one point blocking my car in. The next day I was asked to move my car to a far away location so that paving could continue. I was by myself with my two small children, so carrying the luggage was very cumbersome. Was never asked upon checkout "How was your stay"

    United States, 
  • 10.0
    Perfect

    Staff was very attentive and efficient when needed. Awesome mountain views. Excellent room service with great food that was reasonable in cost. Grocery store available onside. Will definitely stay again soon!!!!

    Cabins had thin insulation and could hear other families above us.

    United States, 
  • 8.2
    Great

    The room was very nice and cozy. We really enjoyed it.

    It was a little bit more expensive then I thought it would be.

    United States, 
  • 7.4
    Very good

    Location

    Check in was slow. Confusion when Debit card refused on Booked.net

    United States, 
FAQ
What is the closest airport?
The hotel lies within 28 miles of McGhee Tyson airport.
How far is the city center from the property?
The city center is located 1.3 miles away.
Are there any cleaning services provided?
Yes, the hotel offers room service and laundry.
What are the on-site dining options?
There is an snack bar that offers a variety of tea, cocktails and coffee.
Can I have lunch or dinner nearby?
Yes, you can enjoy your lunch or dinner at Roaring Fork Snack Bar that lie about 300 feet from the hotel.
What room types are available here?
The hotel provides such room types as a single room and a deluxe room.
What onsite sport activities can I take part in?
You can benefit from fitness classes and a fitness center available on site.
Address
915 Westgate Resort Road, Gatlinburg, Tennessee, United States, 37738
View map
Good to know
Check-infrom 16:00-23:59FREECheck-outuntil 10 amFREE
Children & extra bedsAll children0 - 3 yearsExtra bedFREEMaximum capacity of extra beds in a room is 1. 
PetsPets are allowed on request.
+ More- Less
Getting around
Airports
McGhee Tyson (TYS) 46.6 mi
Asheville Regional (AVL) 91.4 mi
+ More- Less
Need a shuttle?
You can book a shuttle, once your reservation is complete.
Check rooms and rates
Check-in
Select date
Check-out
Select date
1 room2 Guests
Tip: Consider options with free cancellation to stay flexible in light of the ongoing outbreak of COVID-19.